Our Services
RECEIVABLES MANAGEMENT
Trident Processing Services prides itself on having the ability to collect outstanding funds on behalf of our clients, from their customers that are situated all over the world. As an added benefit to our clients, we will be introducing the following services:
BILL PAYMENT PROCESSING
MID-RANGE COLLECTIONS
FRONT-END COLLECTIONS
LOAN ORIGINATION
WE OFFER
SALES AND MARKETING
At Trident Processing Services we proudly market the services of our valued clients. In an effort to promote continuous growth, we provide our agents with consistent training to equip them with the necessary tools to make successful pitches to potential customers. Our sales and marketing pitches will focus mainly on:
CUSTOMER ACQUISITION
RETENTION SERVICES
OUTBOUND SALES
SUBCRIPTION MANAGEMENT
TECHNICAL SERVICES
As part of our portfolio, we offer technical support services to our clients. We focus on technological applications and services that are best suited to their needs and requirements. The following technical services are offered:
Data Analytics
Help Desk / Tech Support
WE OFFER
CUSTOMER ENGAGEMENT
At Trident Processing Services, we specialize in customer engagement. Our agents are trained to demonstrate professionalism, understanding and excellent customer service etiquette. As our business thrives on the ability of our agents to reach numerous customers within specified periods, it is essential that we are effective and efficient in all our communications. As part of our customer engagement offering, we provide the following to our clients:
CUSTOMER SUPPORT SERVICE
EMAIL ENGAGEMENT
LIVE CHAT
WELCOME CALLS
Audio & Video Transcription
DATA ENTRY
ONLINE RESEARCH
VERIFICATION SERVICES
BACK OFFICE PROCESSING
To guarantee the success of our operations, it is imperative that our records are kept up to date. As such, we have a team that works solely on verifying the accuracy of all data entered. This by extension ensures that our clients are provided with the most efficient service. Records can be provided at any given time, either by documentation or audio.